Solved: Box Drive For Mac
Hi Julie and Kim! Here is a list of things to check, starting with the basic and moving to the more advanced.
I know the list is long but it might help you to troubleshoot your issue. Remember that computers sync with the website and not with each other. You should compare computers to the website to see where the disconnect is. Once you know which computer isn't syncing then we can focus our attention on the correct place. Is Dropbox running? Look for the Dropbox icon in the menu bar (Mac/Linux) or system tray (Windows).
If you don't see the icon then Dropbox is not running. Restart it from the Applications folder (Mac) or Programs Menu (Windows/Linux). You also need to be logged into your Dropbox account for it to sync.
If you log out or turn your computer off then Dropbox can't sync. Are the files actually in the Dropbox folder? The Dropbox folder is just a normal folder on your computer and the Dropbox software only syncs files in the Dropbox folder. Whichever files you move or copy into the Dropbox folders are copied to our servers. If you copy a file into the Dropbox folder then only the copy is synced and not the original. Check the sync status. Hold your mouse over the Dropbox icon to see the sync status.
It may show you an error message, or just tell you that it's still working. Likewise, make sure you are not over quota. If your quota usage is over 100% then syncing stops. Make sure that no programs are editing files in the Dropbox folder.
Dropbox is unable to sync some types of files left open in certain applications. When this happens, Dropbox will report that the 'file is in use' from the Dropbox desktop application menu. Some software, like Microsoft Office, places locks on files while they are open and being edited. The feature avoids conflicts that can occur if the file is edited, moved, or changed from another computer. This lock also prevents Dropbox from accessing and syncing the file. To allow Dropbox to sync these files, you'll need to save and quit any applications where the file is open. Once you do, Dropbox will fully sync the files. For more information on files in use, see the Dropbox Help Center article: 5.
Check for illegal filename characters (just like Holly suggested) If files exist on a Mac but not on a Windows system then it possible that the problem is that you have an illegal character that Windows doesn't like. Renaming the file to remove any restricted characters should fix things for you. You can check for conflicting file names yourself here: You can learn more about which characters are restricted here: Also, Windows has a limit of 260 characters for the entire file name. Everything from the C: to the file's name needs to be 260 characters or less.
Upgrade Dropbox on your computer If you aren't already running the latest version please install it. You can get the latest version from here: This release has all of the latest bug fixes. Even if it doesn't fix the problem it may provide better debugging to help identify the problem. If your Dropbox is showing as up to date then there are two pretty common reasons why this could be happening. File name is too long: Windows can only handle (depending on your version) a maximum of 260 characters in any given file path, this includes the location of your Dropbox folder.
Try renaming the file or a flatter folder structure to get your files to show up. The file contains a character Windows doesn't recognise: Windows doesn't recognise certain characters in filennames. Hi Julie and Kim! Here is a list of things to check, starting with the basic and moving to the more advanced. I know the list is long but it might help you to troubleshoot your issue. Remember that computers sync with the website and not with each other.
You should compare computers to the website to see where the disconnect is. Once you know which computer isn't syncing then we can focus our attention on the correct place. Is Dropbox running? Look for the Dropbox icon in the menu bar (Mac/Linux) or system tray (Windows). If you don't see the icon then Dropbox is not running. Restart it from the Applications folder (Mac) or Programs Menu (Windows/Linux).
Solved Box Drive For Mac And Pc
You also need to be logged into your Dropbox account for it to sync. If you log out or turn your computer off then Dropbox can't sync. Are the files actually in the Dropbox folder?
The Dropbox folder is just a normal folder on your computer and the Dropbox software only syncs files in the Dropbox folder. Whichever files you move or copy into the Dropbox folders are copied to our servers. If you copy a file into the Dropbox folder then only the copy is synced and not the original. Check the sync status. Hold your mouse over the Dropbox icon to see the sync status. It may show you an error message, or just tell you that it's still working.
Likewise, make sure you are not over quota. If your quota usage is over 100% then syncing stops. Make sure that no programs are editing files in the Dropbox folder. Dropbox is unable to sync some types of files left open in certain applications. When this happens, Dropbox will report that the 'file is in use' from the Dropbox desktop application menu. Some software, like Microsoft Office, places locks on files while they are open and being edited. The feature avoids conflicts that can occur if the file is edited, moved, or changed from another computer.
This lock also prevents Dropbox from accessing and syncing the file. To allow Dropbox to sync these files, you'll need to save and quit any applications where the file is open. Once you do, Dropbox will fully sync the files. For more information on files in use, see the Dropbox Help Center article: 5. Check for illegal filename characters (just like Holly suggested) If files exist on a Mac but not on a Windows system then it possible that the problem is that you have an illegal character that Windows doesn't like. Renaming the file to remove any restricted characters should fix things for you. You can check for conflicting file names yourself here: You can learn more about which characters are restricted here: Also, Windows has a limit of 260 characters for the entire file name.
Everything from the C: to the file's name needs to be 260 characters or less. Upgrade Dropbox on your computer If you aren't already running the latest version please install it. You can get the latest version from here: This release has all of the latest bug fixes.
Even if it doesn't fix the problem it may provide better debugging to help identify the problem.
Ben - Your new hard drive does not have the needed software on it yet. Do you still have the USB thumb drive? Or if you have the external optical drive and the recovery CD/DVD that came with your system? If not is your old HD still working?
If it is you could try using a universal drive adapter to connect it via your USB port. Using any one of these you should be able to install a fresh copy of your OS onto your new drive.
If you don't have any means to recover things, you still have an out. See if you can prep up a USB thumb drive off of a friends mac. The one issue here you'll face is your system can only support 10.7.5 (Lion) or older (Snow Leopard being the better OS). If you can't find someone with the needed OS your last hope is to call Apple and order the recovery disk/USB. It will cost you around 20 dollars (you maybe asked for your systems S/N).
If they send you a disk you'll then need to locate an Apple external optical drive if you don't have one. Once you have the needed means to install the OS the rest is easy;-.